Terms & Conditions  |  Privacy

 

Shipping

 

• Goods are dispatched as quickly and safely as possible, although delays are possible. Therefore all shipping times listed are estimates based on prior experience. Orders are usually dispatched within 1-2 working days.

​

• All postal orders are hand-packed and shipped by the artist through DHL (fulfilled by Parcelforce in the UK).

​

• Original work is shipped using tracked and insured delivery.

 

• Paper-based, recyclable or biodegradable packaging rather than plastic is used where possible.

 

 

Prices & Tax

 

• Additional costs for postage are added at checkout.

 

• For EU orders no VAT is added or charged due to German small-business exemption law (Gemäß § 19 UStG wird keine Umsatzsteuer berechnet).

​

• For UK orders the standard 20% VAT rate is applicable to prints and the reduced 5% VAT rate to originals. VAT is calculated on both product and shipping costs.

​

• UK orders totalling less than 150 € will be charged the VAT due at checkout and estimates appear on the cart page.

​

• UK orders totalling 150€ or more instead pay import VAT along with a small handling fee directly to the courier online prior to delivery once the shipment has cleared customs.

​

• More information about paying import tax and fees is available here.

 

​

Returns & Cancellation

 

• If you are unsatisfied with your purchase or change your mind you have the right to cancel within 14 days of ordering.

 

• Cost of return shipping is paid by the customer except in the case of receipt of damaged goods.

 

• Either a full refund minus the shipping cost or replacement goods will be issued upon receipt of returned goods.

 

• Please email thomasthoreshyman@gmail.com before you return goods, saying that you wish to do so and for why. 

 

Colours

 

• The colour of goods may vary slightly from photos on the site due to limitations of browser software and monitors.

 

Indemnity

 

• In using this site you agree to indemnify the owner against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of it.

 

Consumer Rights

 

• None of the listed terms and conditions affects your statutory consumer rights.

 

​

​

Privacy

​

Data Collection

We receive, collect and store any information you enter on our website or provide us in any other way. We use software tools to measure and collect non-personal session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

Personally identifiable information we collect includes:

 

• Name

• Email address

• Phone number

• Address

 

​

Collection Methods

 

We collect and process data when you:

​

• Place an order for any of our products or services

• Voluntarily subscribe to the mailing list

• Use or view our website via your browser’s cookies

• Contact us via email for any reason

Your personal information will only be used for the specific reasons stated below.

 

​

Reasons for Collection

We collect non-personal and personal information for the following purposes:

 

• To frank, ship and fulfil delivery of orders from the shop

• To track in-progress shipping of shop orders

• To fulfil customs obligations required by orders from outside the EU

• To provide our customers with ongoing customer assistance

• To contact customers and mailing list subscribers with general or personalised service-related notices and promotional messages

• To measure aggregated statistical data and other non-personal information, which we use to improve our services

 

 

Data Storage, Use and Disclosure

This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data is stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For further information see:

 

https://www.wix.com/about/privacy

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

When paying through PayPal or Wix Payments credit card information is processed securely through encryption and used only for the relevant transaction.

 

Data is also stored in Google.com’s Gmail servers and in password-protected company databases kept solely for the fulfilment and tracking of orders, customer service and distribution of the emails to mailing list subscribers.

 

Customer name and address are shared with DHL (or other shipping services where applicable) and (if shipping address lies outside the EU) with relevant borders and customs controls during the online franking and shipping process. These are processed securely and no further information is shared with the courier without explicit permission of the customer.

 

Other than the uses stated above, customers’ and subscribers’ personal information will not be shared with third parties.

 

Email addresses collected from those subscribing to the mailing list are stored as long as necessary to deliver the relevant updates or until recipients unsubscribe.

 

Names, emails addresses, phone numbers and addresses collected at checkout are erased within 60 days of the fulfilment of the relevant order by erasing all relevant database entries, files and emails and destroying all hard copies.

 

 

Communication

We may contact you to notify you of updates and/or issues regarding your order, to resolve a dispute, to collect fees or monies owed, to send updates, or as otherwise necessary to execute our Terms & Conditions and any agreement we may have with you. For these purposes we may contact you via email.

 

If you have subscribed to the mailing list we will contact you via email with updates about exhibitions, new work, special offers and for any other relevant reason.

 

If you no longer wish to receive such updates simply contact thomasthoreshyman@gmail.com or click the ‘unsubscribe’ link at the bottom of any email received through the mailing list.

 

 

Use of Cookies

 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit this site, we may collect information from you automatically through cookies or similar technology.

 

This website uses cookies for the following purposes:

 

• ensuring security

• understanding how you use our website

• detecting the system from which the site was rendered

• system monitoring and debugging

• determining cookie banner parameters

• delivering anti-fraud measures

• measuring system effectiveness

• ensuring stability

• delivering shop features including cart and checkout

• tracking session length

• integrating certain social media services and features

 

More detailed information about cookies is available here: https://www.allaboutcookies.org

 

 

Withdrawing Consent

If you don’t want us to process your data anymore, please contact thomasthoreshyman@gmail.com and all information will be erased.

 

In order to block the use of cookies refer to selections available on the cookie banner or adjust the settings on your browser.

 

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

​

Data Protection Rights

 

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: thomasthoreshyman@gmail.com

 

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

 

​

Other Websites

 

This website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

​

Website Details

 

• Site owner and data protection officer: Thomas Hyman

• Business name: Thomas Hyman, Künstler

• Trading as: Thomas Thores Hyman

• Contact email: thomasthoreshyman@gmail.com